Note. Clearance product cannot be exchanged for full price new product.
We are sure that you will love your new underwear, however, if you are not completely satisfied we will provide a full refund on your first order if notified by you within 14 days of receiving your order. No questions asked. This offer applies to 1 pair of underwear only.
Ordered multiple items in your first order?
No problem as long as you try on just one pair. That first one is yours to try, wear and to see if it's right for you and then keep it. We'll grant a refund or exchange for your first single pair (1) without needing to send it back. The remaining items in your order should be returned to us. As long as they are not tried on, worn or washed you will receive a full refund or replacement as necessary. Returns postage will be paid by the customer.
Please email us with your order number to initiate your return.
We are unable to offer refunds on all subsequent underwear orders after the first order due to hygiene reasons
Buying a gift? We don’t include paperwork in our parcels to save on paper, so no pricing will be seen by your gift recipient. We do include details of our first pair ‘100% satisfaction guarantee’ in our parcels in case your gift recipient needs to exchange for a different size