We have listed a few answers below to some questions you may have about KULA Underwear. But if you need any help at any time you can contact customer care at firstname.lastname@example.org we will be happy to help!
I don't want my gift recipient to see pricing details? No problem.
We do not include any paperwork in KULA orders, this is part of our ongoing commitment to reducing waste. It also means you don't need to worry about your gift recipient seeing any product price details.
I'm buying a gift and not sure about sizing, what if the sizing isn't right?
We offer a '100% Satisfaction Guarantee' on all first orders, details of which are included in all our orders so your gift recipient will have all details to hand. You can read full details of our 100% satisfaction guarantee here. We simply ask customers to try on one pair. If this pair isn't quite right we will accept back all unworn pairs and exchange for a different size. If the gift is one single pair, the customer just needs to let us know and we will send out a replacement size without the need for a return.
What is the returns & exchange period for gifts?
KULA returns & exchange period is extended to Jan 30th 2021 for all orders placed after 1st November 2020.
My sizing is in-between the sizing stated on the KULA website, which size should I go for?
We recommend taking a size above as KULA Underwear are close fitting they are more likely to fit comfortably.
However, you are covered by our 100% satisfaction guarantee on your first pair of KULA's, so if it doesn't fit quite right we will send a replacement size. Read full terms and conditions here
What are the wash care instructions for KULA underwear?
Wash KULA underwear on a cool wash only.
Do not tumble dry, air dry only
Use low speed spin cycles
Do not use fabric softener during the wash, our underwear is super soft already and the harsh chemicals can damage the material
Tencel Modal is a delicate material. We recommend all KULA underwear are washed with a cool wash for best and long lasting results and it's better for the planet in the long run.
All of our orders include details on wash care.