First Underwear Order - 100% Satisfaction Guarantee

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  • Notice: Christmas returns policy now applies - any orders placed up until December 24th 2022 are covered by extended returns period. All customers ordering before December 24th will have until January 14th ro return or exchange goods.

We are sure that you will love your new KULA Men's Underwear, however, if you are not completely satisfied we will provide a full refund on your first order if notified by you within 14 days of receiving your order. No questions asked. This offer applies to 1 pair of underwear only. Only try on 1 pair of underwear.

Ordered multiple items in your first order?

No problem as long as you try on just one pair. That first one is yours to try, wear and to see if it's right for you and then keep it. We'll grant a refund or exchange for your first single pair (1) without needing to send it back. The remaining items in your order should be returned to us and must be unopened, we only accept items back that are still unopened in their original packaging. 

Returns postage will be paid by the customer.

Please email us with your order number to initiate your return.

We are unable to offer refunds on all subsequent underwear orders after the first order unless items are returned unopened.

Buying a gift? We don’t include paperwork in our parcels to save on paper, so no pricing will be seen by your gift recipient. 

*First Pair Satisfaction Guarantee does not apply to any 'Free Pair' offer