Shipping & Returns
Please note deliveries may take up to 7 days due to an increase in parcel volume across the Royal Mail network this time of year.
Extended Christmas Returns & Exchange - All orders placed between Nov 1st 2023 - Dec 24th 2023 will have until 15th Jan 2024 to initiate returns or exchange.
Last Order Date For Delivery in time for Christmas - Order by Midday Monday 18th December
KULA Orders are only shipped within the UK .
FREE SHIPPING OVER £35
Standard Shipping £3.95
- Shipped with Royal Mail
- Shipping time 3-5 working days
T-SHIRT RETURN OR EXCHANGE
Please note standard clothing returns apply to our t-shirts. T-Shirts can be tried on and returned for exchange or refund within 30 days of purchase.
Clothing items that have been washed will not be accepted as returns. T-Shirts should be tried on only and not worn to return for a refund or exchange.
1st Pair Underwear Satisfaction Guarantee only applies to Underwear product. If you are not satisfied with your tshirt purchase the item must be returned to us for a refund or exchange.
Your First Underwear Order – 100% Satisfaction Guarantee
We are sure that you will love your new KULA Men's Underwear however, if you are not completely satisfied KULA shall provide a full refund on your first order if notified by you within 14 days of receiving your order. This offer applies to 1 pair of underwear only. Please try on one pair only. Any remaining underwear items to be returned must be unopened.
Applies to first order of underwear with KULA only
Please note the ‘first pair guarantee’ only applies to your first order with KULA. Any subsequent orders with KULA of any underwear style will not be covered by the first pair guarantee. After the first order we will only accept returns of unopened items, we will not refund items from subsequent orders that have been tried on.
Ordered multiple items in your first order?
No problem as long as you try on just one pair. That first one is yours to try, wear and to see if it's right for you and then keep it regardless. We will grant a refund or exchange for your first single pair (1) without needing to send it back. The remaining items in your order should be returned to us. As long as they are unopened in their original packaging you will receive a full refund or replacement as necessary.
The customer will cover the postage cost of returned items. We do not currently offer free returns.
Please email Customer Care with your order number to initiate your return.
For health and hygiene reasons, we are unable to accept the return of underwear for exchange or refund if already worn. Returns are accepted within 14 days of you receiving the product if the items are unopened in their original packaging.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that the item may be damaged during transit or that a wrong item is delivered to you.
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time frame of 14 days of receiving the products. No returns, replacements or refunds will be allowed after the order is processed, except for the reasons given above.
To get a replacement or return an item, email us your Order Number and the reason for replacement or return to email@example.com. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return or replacement without our confirmation.
3 month replacement period
We will replace any underwear with defects within the first 3 months of purchase. We are unable to offer a longer term guarantee on our product due to the variation of usage, wash care and wear and tear between each person. We cannot replace items after the 3 month period.